A complete range of features

Core features

Web - Native - Multilingual

All of our platforms include the following : 

✓ Available on the Web, from a simple URL (like facebook.com)
Responsive, adapting to any screen size and OS

✓ Available as Native apps 
Both for iOS and Android 

✓ Custom domain name 
Ability to connect to an existing domain name or to buy a new domain name, directly from the back office - Auto setup

✓ SEO 
Ability to reference your platform in search engines and to connect to Google metrics

✓ Multilingual 
Ability to edit your platform in multiple languages
About plans & prices

User App Features

Information - Ordering - Live Chat

✓ Information Blocks 
In the form of text blocks, images, video, PDF, maps...

✓ Interactive modules 
Ability to place live orders 

✓ Marketplace of activities & services 
Ability to access Hotelcloud e-concierge marketplace. 

✓ Live chat 
Ability to discuss in real time with members of your teams or departments 

✓ Online Payment 
Ability to pay online for products & services

✓ User Account 
From their user account, users can edit their profile (personal information, addresses, payment info, language...), access their orders history, their conversation history, edit their preferences (order status notifications...).
About plans & prices

Back-office Features

CMS - Order manager - Mailing Tool

✓ Content Management System (CMS)
Proprietary CMS that lets you easily create any type of content, set visibility rules depending on the user, schedule publication...

✓ Team Management 
Ability to create team members access, departments (group of members), set order alerts, define escalation alert rules.

✓ Orders Management 
Ability to receive and handle orders (through labels & dispatch), process payment and refunds, discuss about orders.

✓ Live messaging
Ability to receive and answer messages

✓ Online payment easy setup
Ability to securely accept payments online through Stripe connect

✓ Integrated mailing tool 
Ability to build HTML templates and send campaigns to users through a proprietary mailing tool
About plans & prices

API & Integrations

A fully connected platform

✓ Hotelcloud API – REST & Webhooks 
Hotelcloud API – REST & Webhooks is free and available to Hotelcloud customers. Whether your prospects and customers have developers in house or a custom project to work on, they can use our API to connect their softwares together and design operating flows that match their business cases.

Some practical uses :
  • Record all transactions directly from Hotelcloud to their CRM systems to consolidate their users behaviors
  • Connect Hotelcloud orders to their agenda for optimized management
  • For hotels, connect their reservation system to Hotelcloud for automatic guests creation
    and so on…

✓ Integrations 
Hotelcloud connect to a wide range of softwares and hardware technologies.
About integrations